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A question about your next video? Let’s get you moving.
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Tell us what you were trying to do, what happened, and which screen you were on. Never send passwords, access tokens, or payment details.
Quick answers
My social account isn’t showing.
Check that you are using the company associated with that connection. Review the selected Page or profile in the company’s social account settings. If the problem continues, contact support with the platform and company name.
Can I import any Instagram profile?
No. Availability depends on account type, access permissions, and source-connection setup. Public post and Reel links are different from an automatically updating profile feed.
Where are my recordings?
Recordings saved by the app are in the Library on your iPhone. Account deletion does not delete those local videos.
How do I cancel a subscription?
Open iPhone Settings → your Apple Account → Subscriptions. Select the subscription and follow Apple’s cancellation steps.
How do I delete my account?
Open Settings → Account → Delete account in Reel Machine AI. Read the full deletion instructions for details.